I disagree with my rating for a particular shop.

What should I do?

ü      Confero will only reconsider ratings when requests process through the following procedure.  There are NO EXCEPTIONS to this policy.

 

ü      To dispute your rating, send an e-mail to ShopRating@conferoinc.com and be sure to include your name, shopper ID and the Evaluation ID of the shop in question.  Also, be sure to explain why you are disputing the rating and any comments you have about the rating.

ü      Given the sheer volume of shoppers and our interest in treating all shoppers fairly, we ask that shoppers send all requests for ratings reviews to the email address shown above.  Your request will be on the agenda of our next Quality Assurance Team meeting. These meetings are held weekly, but on varying days. Our Quality Assurance department is centralized to ensure that our processes are consistent across all clients. Please allow up to 3 weeks for a reply. Your scheduler cannot change your rating in the interim.

ü      Each individual shop conducted for Confero is reviewed by a member of our QA Team. When a mystery shop report is reviewed, your shopper history is not reviewed at that time. Each shop must stand alone, and is rated separately. Our QA Team reviews each report for consistency of answers. In other words, all Yes/No responses given must make sense when compared to your text comments. Our QA Team makes sure that the report contains the appropriate evidence that guidelines were followed.  In addition, our QA Team reviews reports for spelling and grammatical errors.

 

ü      The nature of spelling or grammatical errors is not recorded in our system; those errors are simply corrected prior to submitting the report to our client. We can research items relating to consistency of answers and adherence to guidelines.  If you receive a low rating due to spelling or grammatical errors alone, there is no need to ask for reconsideration of your rating. We can only research items relating to consistency of answers and adherence to guidelines.