What is required during assignments?

ü      If you accept an assignment, you must thoroughly read the guidelines and survey to ensure you understand what to do and how to answer the questions.

ü      You must enter the business with an open mind, as an "average customer."

ü      You must listen for and look for the answers to our survey questions.

ü      Immediately after the visit, you must complete the survey online, while details are fresh in your memory.

ü      You must also upload or fax the required validation documents as proof of your visit (receipt, business card, flyer, etc.) the day of your shop. If you choose to fax in these documents, please also include your corresponding fax coversheet.

ü      When we receive your survey, a Quality Review team verifies that you have answered all questions correctly, that these answers correspond to the shop validation documents, and that the survey offers detailed constructive comments about the visit. Shoppers must conduct their visit by the deadline, at the correct assigned location, send all validation to us, and complete the online survey the day of the visit.

ü      After reviewing your first assignment and how well you followed our instructions, the Quality Review team will decide whether your eligibility to be contacted for future assignments. We expect you to complete an assignment if you accept it. If you do not complete an accepted assignment, complete it late, or do not follow the guidelines, you will not be contacted about future assignments.