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Jun 15, 2010 by Confero Inc.
Last month, we highlighted a few relevant customer service statistics. This month, we look at more that may surprise you and inspire you to contemplate where to deploy your training and other resources.
- 92% of all customer interactions happen via the phone. (Gartner)
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Is Customer Service a Catalyst for Growth in the New Economy?
Jun 08, 2010 by Confero Inc.
In this economy, companies are working to keep loyal customers and increase sales. A new study by Accenture finds that firms are responding to the economic recovery by channeling resources to improve service and training. These efforts are focused not only on keeping current customers happy and loyal for the long term, but also on gaining market share from companies who are not focusing effectively on customer service.
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Confero Goes Red for Women’s’ Heart Health!
May 26, 2010 by Confero Inc.
Women’s heart attacks are not like those shown in the movies. Signs and symptoms are different. Confero participated as a corporate sponsor for the American Heart Association’s “Triangle [Region] Goes Red for Women” Luncheon on Friday, May 7th in Raleigh, N.C. The event’s mission was to increase awareness of heart disease, the number one cause of death for women, and to encourage preventative measures that lower the risk of heart disease.
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Shop the Competition!
May 26, 2010 by Confero Inc.
Gathering competitive business intelligence is an important step in retaining and gaining new customers. To help businesses get the information they need, Confero often executes competitor studies on a large scale and over a considerable length of time. However, there are ways for individual stores to conduct competitive analysis locally and effectively. One way is to use your existing employees as mystery shoppers. Here are simple steps to put a competitor evaluation plan into action:
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May 2010: Low Hanging Fruit: These Stats Show Opportunities to Best the Competition
May 20, 2010 by Confero Inc.
In addition to the business intelligence we gather at our clients’ locations, we consistently review important customer service statistics that impact our clients’ various industries. Each month, we will share a few of these interesting statistics with Connector readers. Here are a few stats recent eye-opening stats:
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