Press Releases

Confero, Inc. Featured in NBC-17 Secret Shopping Story

Feb 06, 2006 by Confero Inc.

Cary, N.C. — February 6, 2006 — NBC-17 aired a Ken Luallen story today about secret (mystery) shopping in the Triangle area. The story featured an anonymous interview with a local mystery shopper and an interview with Elaine Buxton, President of Confero, Inc.

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Confero Recognized by Women’s Business Enterprise National Council for fourth consecutive year

Jan 13, 2006 by Confero Inc.

Cary, NC — January 13, 2006 — Confero Inc. of Cary, NC, a business focused on excelling in customer service experience measurements and customer satisfaction research, received national certification as a Women’s Business Enterprise by the Women’s Business Enterprise Council – Southeast, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). . This is the fourth consecutive year Confero Inc. has received recognition from the organization.

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Raleigh News and Observer Story Features Mystery Shopping and Confero, Inc.

Dec 18, 2005 by Confero Inc.

Raleigh, NC. — December 18, 2005 — Elaine Buxton of Confero Inc. was featured in the News and Observer article “They Spy Lousy Service: Mystery shoppers Do Quality-Control Checks Surreptitiously. In the feature, correspondent Shade Elam Maret follows the work of a mystery shopper in the Raleigh area and describes how one regional bank based on Raleigh uses Confero’s mystery shopping services to improve service times and quality.

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Confero, Inc. President Speaks to Restaurant Executives about Mystery Shopping

Apr 19, 2005 by Confero Inc.

ATLANTA — April 19, 2005 — Quick-Service Restaurant (QSR) executives re-focused on ways store operations can benefit from a mystery shopping program during a workshop presented by The Benchmark Collaborative at the 2005 Dine America Conference in Atlanta, April 17-20, 2005. The Benchmark Collaborative, a partnership between Service Sleuth, Confero, Intellishop and Service Excellence Group — four leading providers in the mystery shopping industry — hosted “Mystery Shopping in the 21st Century,” a workshop designed to provide insight into the ways a mystery shopping program can help measure and improve restaurant operations and customer service.

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Elaine Buxton featured in North Carolina Journal for Women’s “Winning Ideas from Winning Women”

Apr 04, 2005 by Confero Inc.

Cary, NC.—April 2005 — Elaine Buxton, President of Confero, Inc. was profiled in the April edition of the North Carolina Journal for Women’s Winning Ideas from Winning Women. The series is written by Mary Cantando, a nationally recognized expert on the growth of women-owned businesses. The profile results from an interview with Ms. Buxton about how she got her start in business, who are her heroes and what was her most challenging business moment. “I am honored that my ideas would be considered valuable to other women business owners. I am keenly interested in helping others succeed in their business ventures”, said Buxton.

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