Press Releases

Trade Journal Publishes Elaine Buxton’s Second Article about Mystery Shopping

Jan 03, 2000 by Confero Inc.

Raleigh, NC. — January, 2000 — This month’s issue of Quirk’s Marketing Research Review includes an article written by Confero Inc. president Elaine Buxton, entitled Similar But Different The article compares and contrasts the uses and outcomes of mystery shopping programs and customer satisfaction studies. “I was pleased to be asked to share our experience and insights with the industry,” said Ms. Buxton.

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Elaine Buxton Named President of Confero, inc.

Jan 01, 2000 by Confero Inc.

Cary, NC. — January 1, 2000 — JoAnn Buxton, Chairman of Confero, Inc. announced today that Elaine Buxton has been named President of Confero, Inc. “Elaine is incredibly prepared to take the business into the new millennium,” said JoAnn Buxton.

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Meredith College to Honor Elaine Buxton

May 12, 1999 by Confero Inc.

Raleigh, NC. — May 12, 1999 — Elaine Buxton is one of 100 Meredith College to be honored at a special ceremony Friday night at the college’s Raleigh campus.
During the event, the college will dedicate a mural hanging in the student center which celebrates the 100th anniversary of the year Meredith opened its doors (1899).

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Confero President discusses Customer Service on WRAL-TV

Feb 16, 1999 by Confero Inc.

Raleigh, NC. — February 16, 1999 — Elaine Buxton discussed local customer service with WRAL-TV reporter Ericka Lewis today , following the annual release of the American Customer Satisfaction Survey.

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Trade Journal Publishes Elaine Buxton’s Article about Mystery Shopping

Jan 01, 1999 by Confero Inc.

Raleigh, NC. — January, 1999 — This month’s issue of Quirk’s Marketing Research Review includes an article written by Confero Inc. president Elaine Buxton, entitled Mystery Shopping Reports: Are Quality and Timeliness Competing Priorities?. The article discusses widespread acceptance of internet reporting for mystery shopping programs and the dilemmas that speedy reporting presents to both mystery shopping providers and end users. “I was pleased to share our experience and insights with the industry,” said Ms. Buxton.

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