Shopper News

Pre-Paid FedEx Prize Package Returns and Invoices

Mar 27, 2009 by Confero Inc.

If you have received an invoice from FedEx for your Confero return shipment, please forward it to incentives@conferoinc.com . We will ensure that this bill is reversed.

You are not responsible to pay any shipping costs. Please do not pay any Fedex bill that you receive.

Background: Last month, we emailed all shoppers who were involved in the national quick service restaurant program that required on the spot prize distribution. About 100 shoppers received bills, in error from FedEx, out of the 8000+ shoppers who participated in the national program in Janaury and February 2009. As you may be aware, shipping is conducted using our client’s account. When our client switched from DHL (after DHL closed late last year) to FedEx, there were some billing glitches that occurred when the switch took place. Our project for this national client was its first major shipping effort using FedEx in 2009 and, unfortunately, most all the glitches hit during this national roll out. In some cases, shoppers were sent bills from FedEx for packages they returned to Confero. These invoices were billed in error and we are working with FedEx to get these resolved immediately. We have been assured that this will be resolved quickly with FedEx. Unfortunately, FedEx cannot tell us which shoppers were billed and which were not. We apologize for any frustration this has caused. We ask that you please work closely with us by forwarding any bill you receive from FedEx to incentives@conferoinc.com.

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2008 1099-Misc Income Forms from Confero

Jan 27, 2009 by Confero Inc.

If you have questions about whether to expect a 1099-Misc Income Form from Confero for shops paid in 2008, please review this excellent information provided by Cathy Stucker on The Mystery Shopper’s Manual blog: “http://www.mysteryshoppersmanual.com/1099-forms-for-mystery-shoppers”:

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Got an Oops? Shop Reports Without Uploaded Validation Stay Incomplete

Jan 16, 2009 by Confero Inc.

Attention Shoppers! Confero has an enhanced validation process!

  • If you choose to fax your validation, your shop will stay in Incomplete status after you click Complete Shop & Submit. Afterwards, a fax cover sheet will appear. Please use the cover to fax your validation document (receipt, business card, Prize Confirmation Form, etc.) to the specific fax number shown on your guidelines. Our staff will upload the documents for you. Faxed documents come into our office digitally, so we will upload the documents to the online survey form for you. After that time, your shop will be Completed.
  • If you choose to upload your validating document to your online survey, you will not receive the fax cover sheet and your survey will be in completed status after you click Complete Shop & Submit.

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Confero Hot Spot Referral Winner

Jan 08, 2009 by Confero Inc.

Congratulations to Cathy B. who found a new shopper for us in Ahoskie, NC. Cathy has won the $50 prize for referring a friend who successfully performed a shop for us.

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Social Security Verification

Dec 22, 2008 by Confero Inc.

As we approach the holiday season, we are busily preparing for next year. As you know, we are implementing exciting new tools in Confero COMPASS. We have been working to verify shopper Social Security numbers or Tax ID numbers and have been working hard to alleviate any problems that we have encountered along the way. Shoppers can check the status of their Social Security numbers or Tax ID numbers in their profiles. We have also been notifying shoppers if their Social Security numbers or Tax ID numbers have been declared invalid by the IRS, which means that the number is not matching your legal name. In most cases, your account name with us is listed as first and last name and your legal name is first, middle and last. For example, your account name could be John Doe, but your legal name is John Patrick Doe, so you would need to check the box that indicates that your legal name is different than your account name and enter your legal name in the box provided. Unfortunately, until the IRS indicates there is a match between the name and number submitted, we cannot issue payment.. Please note that it may take 24-96 hours for the IRS to verify the numbers. Also, for shoppers who do not wish to enter their Social Security Numbers but wish to continue shopping, a Tax ID number can be provided by the IRS and used. Please remember to indicate the name associated with this number if you decide to use a Tax ID number. To obtain a Tax ID number, contact the IRS and request a number for your mystery shopping contract business. This is a simple process that can be completed by visiting the website: www.irs.gov/businesses and clicking on Employer ID numbers, or by calling the IRS at 1-800-829-4933. You may also print a W-9 form, fill it out and mail it to us at Supplier Verification, Confero Inc., PO Box 1570, Cary, NC 27512. When we receive the document, we will enter it onto the system for you. To obtain a W-9 form, please visit http://www.irs.gov/pub/irs-pdf/fw9.pdf Please understand that the delay for this service is about 14 working days to allow us time to enter the information for you. Thank you for your patience and understanding during this necessary transition. We hope you and your families have wonderful holiday seasons!

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