Check Your Prize-Reveal Mystery Shop Materials As Soon As They Arrive!

Nov 04, 2009 by Confero Inc.

If you accept a shop assignment that requires you to receive shop materials FedEx, be sure to open the package when it arrives and take a quick inventory of the contents. Usually, if you are receiving shop materials then you are conducting an instant prize reveal mystery shop. These items will be included in most prize packages:

  • Prize Confirmation Form: This is a document that the shopper presents to the manager to be signed after the completed shop visit. This document details the success criteria and the prize distribution for the store’s employees. Some forms require listing the first and last names of the manager and the order taker. Other forms require the first and last names of ALL employees on duty. The Client Required Guidelines document will specify which names are required from the manager.

  • Congratulations Certificate: This is a document stores receive if they have met the success criteria during the shop. The shopper can leave this with the manager on duty for him or her to fill out.

  • Oops! Card: This is usually a 4X6 index card like document, but sizes vary depending on the client. This document is given to the manager on duty if a prize-reveal shop is unsuccessful.

  • Prizes: The type of prize and the amount of prizes sent for each shop vary depending on the client. Sometimes prizes of multiple denominations are sent. The Client Required Guidelines document will identify who is to receive which prize for a successful shop.

  • Confero Return Packing Invoice: This is a document on a half-sheet of paper with details about returning unused prizes. Be sure to completely fill out the form, as this will ensure that the unused prizes get credited to your shop!

  • Return envelope with a FedEx pre-printed label on the front: Our fulfillment department has already placed the return label on the envelope that you are to use to return any unused prizes after the shop. The label is already pre-printed with Confero’s address; just fill out the Return Packing Invoice and place the invoice and prizes in the return envelope and seal!

It is important to understand the Client Required Guidelines when you are assigned a shop. There are a variety of other things that may arrive in your FedEx package depending on what kind of shop you are conducting. Some shops that require admission to a particular location will include an admissions ticket, parking passes or a letter from the client. Other clients require that we send thermometers or stop watches if they are looking for specific details in their shops.

It is extremely rare that a package will arrive without one of the pieces above. Each package is checked by two Confero staff members prior to being sent. All prizes are tracked, to ensure that we know where they were used if lost or stolen. Our tracking system allows us to trace lost or stolen cards down to the place they were used and, in most cases, security films can be pulled to see who used the cards. Amazing!

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