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Confero Announces Partnership with the Benchmark Collaborative

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Oct 01, 2004 by Confero Inc.

Confero Announces Partnership with The Benchmark Collaborative

Chicago, IL — October 1, 2004 — Elaine Buxton, President of Confero Inc. is pleased to announce the firm’s partnership in the Benchmark Collaborative. “A new era in mystery shopping arrived today”, said Ms. Buxton. “The Benchmark Collaborative (TBC) is a partnership between four recognized industry leaders in mystery shopping and related customer experience improvement solutions: IntelliShop, Service Sleuths, Confero, and Service Excellence Group. There is nothing else like it in the industry.”

“Mystery shopping is now widely recognized as a valuable business strategy, used by the vast majority of larger companies, to measure and improve total customer experience outcomes,” according to Ms. Buxton. “In the past, clients with large-scale or complex needs tried using both a single large provider as well as multiple providers, and found they didn’t meet their needs, for a variety of reasons. TBC was formed because we are the only companies that are friendly competitors, coming together to work as one to solve clients’ problems. We offer them a single software solution versus multiple systems, a single point of contact, an actual, single legal entity to contract with, and the ability to benchmark their performance against their industry and many other industries. We are also the only alliance that can legally provide services to clients in the state of Nevada, without sub-contracting, due to Nevada’s highly restrictive mystery shopping laws. We will save our clients significant time in managing their programs, while also helping them raise the bar on taking exceptional care of their customers. In a nutshell, we provide simple solutions for clients with complex needs, and we do so with a high level of service and attention, something that is difficult to achieve when utilizing one large provider or multiple providers.”

About Confero:
Confero, Inc. is a customer experience measurements firm specializing in mystery shopping services and customer satisfaction surveys for retail, automotive, banking and food service businesses. Formed in 1986, Confero conducts mystery shops in the U.S., Canada and Japan using its over 130,000 independently contracted mystery shoppers. The firm is a charter member of the Mystery Shopping Providers Association (MSPA), is certified by Women’s Business Enterprise National Council (WBENC) as a Woman-Owned business and is accredited by the Better Business Bureau.

About The Benchmark Collaborative
With offices in Chicago, Las Vegas, Boston, Cary NC, St. Louis, and Toledo, and alliances with mystery shopping companies throughout the world, TBC provides clients with proven mystery shopping and customer experience measurement solutions through its four highly respected partner companies. Clients receive the highly attentive service and spirit found in entrepreneurial companies, while at the same time saving significant time administering their programs and finding it much easier to access and more accurately analyze their results. The partner companies in The Benchmark Collaborative serve clients in over 25 industries, including all sectors of business-to-consumer, and many business-to-business clients. Learn more about TBC at www.benchmarkco.com.

Tagged: mystery shopper, customer experience, confero, customer service, mystery shopping, mystery shopping providers association, elaine buxton, mspa, secret shopping, secret shopper,