“Evaluate and Motivate”; Confero’s Insights Highlighted in Retail Merchandiser
Nov 18, 2010 by Confero Inc.
Confero's insights about incentives are highlighted in Retail Merchandiser's recent, "Evaluate and Motivate," article. Employee motivation during the busy holiday selling period is key to maximized sales. Stores want their employees to offer excellent service even when they feel overwhelmed, and providing incentives is a great way to do this. Retail employees who provide a positive experience for customers--especially those who may not usually shop at the store--increase the chance that more customers will return to buy after the holidays.
Tagged: mystery shopper, customer experience, confero, customer service, mystery shopping, elaine buxton, on the spot rewards, secret shopping, employee recognition, secret shopper,
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