FAQ: How Are Mystery Shop Assignments Made?

Sep 30, 2009 by Confero Inc.

Our team of schedulers uses a sophisticated information system and mapping software to identify Confero mystery shoppers who live or work near an available assignment location. If your name is identified by this search, we will send you a shop posting via email to determine whether an assignment at a specific business location interests you. The shop posting will contain detailed information about how long the assignment will take to complete, when we need you to visit the specific location, and the compensation we offer for the assignment. The shop posting may also list specific instructions for requesting the shop assignment. The posting may ask you to confirm certain information when you apply. Make sure you read the posting closely to make sure you understand the requirements. Once you have read the shop posting, you may access the job board and apply for shops after logging in.

Our scheduling team begins assigning shoppers about 24 to 48 hours after the shop posting was sent out to potential shoppers. Our schedulers look at each shop location to determine the shopper that is the best match for the assignment. There are a variety of factors that go into determining which shopper receives the assignment. Some of these factors include:

* Type of shop- some shoppers may have more experience with a particular type of shop than other shoppers
* Dependability- the scheduler is always trying to meet a deadline and needs to know that the shopper assigned will complete the shop as scheduled.
* Shop rating- it is no secret that shoppers with all 9s and 10s are hard to overlook on the job board. Make sure you are proofreading your reports before you submit them on Confero Compass, so our quality review team will rate your assignment high.

Often times we shop the same locations several times during a program. So, if you do not receive the assignment the first time around, keep applying!

Our schedulers really like giving new shoppers a chance, but make sure you are applying for shops that you are eligible for. New shoppers start with a shop rating of 5, so you need to complete a couple shops before you are eligible for the more complex shops that have a rating of a 7. Be sure to complete the shops you apply for so that our schedulers will be more likely to depend on you down on the road.

Tagged: confero, scheduler, email, compass

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