NRF’s Annual Top 10 Retailers for Customer Service Announced
Nov 28, 2011 by Confero Inc.
The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers' Choice survey.
The survey asked 9,374 shoppers which retailer provides the best customer service. According to shoppers, the ten finalists for customer service, in alphabetical order, are:
- Amazon.com
- JCPenney
- Kohl's Department Stores
- Lands' End
- L.L.Bean
- Newegg
- Nordstrom
- Overstock.com
- QVC
- Zappos
The official ranking of each retailer in the top 10 will be unveiled at NRF's Annual Retail Industry Luncheon on Tuesday, Jan. 17, 2012, during NRF's 101st Annual Convention and EXPO. The complete list of 46 retailers that shoppers selected as having the best customer service will also be released at that time.
The survey is designed to gauge consumer attitudes toward retailers’ customer service, to promote best practices in customer service and to recognize retailers providing excellent customer service. The survey was conducted September 6 -14, 2011.
Tagged: customer service, nrf,
Related Posts
Customer Service During Hectic Times
Case Studies Show Unexpected Mystery Shopping Benefits
September 2011: Low Hanging Fruit: These Stats Show Opportunities to Best the Competition
On-the-Spot Rewards Shops are Rewarding
Related Services
Previous Entry: Customer Service During Hectic Times
Next Entry: Get to Know the QR Code
