Pre-Paid FedEx Prize Package Returns and Invoices

Mar 27, 2009 by Confero Inc.

If you have received an invoice from FedEx for your Confero return shipment, please forward it to incentives@conferoinc.com . We will ensure that this bill is reversed.

You are not responsible to pay any shipping costs. Please do not pay any Fedex bill that you receive.

Background: Last month, we emailed all shoppers who were involved in the national quick service restaurant program that required on the spot prize distribution. About 100 shoppers received bills, in error from FedEx, out of the 8000+ shoppers who participated in the national program in January and February 2009. As you may be aware, shipping is conducted using our client’s account. When our client switched from DHL (after DHL closed late last year) to FedEx, there were some billing glitches that occurred when the switch took place. Our project for this national client was its first major shipping effort using FedEx in 2009 and, unfortunately, most all the glitches hit during this national roll out. In some cases, shoppers were sent bills from FedEx for packages they returned to Confero. These invoices were billed in error and we are working with FedEx to get these resolved immediately. We have been assured that this will be resolved quickly with FedEx. Unfortunately, FedEx cannot tell us which shoppers were billed and which were not. We apologize for any frustration this has caused. We ask that you please work closely with us by forwarding any bill you receive from FedEx to incentives@conferoinc.com.

We appreciate your patience! We look forward to working with you in the future.

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