Shoppers Report It As They Hear And See It!
Jun 16, 2011 by Confero Inc.
A few months ago, Confero revealed 25 mystery shopper comments that shed some interesting light on shopper experiences in a humorous way. We know our clients take mystery shopping reports seriously, as do we, but comic relief is always welcome, so we decided to share more funny comments. Enjoy!
- “Since there was not a bagger available, the customer bagged himself.”
- “The music was not on, but a few employees behind the counter were singing ‘Hotel California.’”
- “When I entered the location, I saw one customer being hung up by the cashier.”
- “The associate preparing the sandwich did not ask about a larger drink or make eye contact. She simply kept talking to the sandwich.”
Visit “The Remains of the Previous Customer were on the Table” to read more shopper comments, including our personal favorite, “I paid with my debt card.”
Tagged: mystery shopper, customer experience, confero, customer service, mystery shopping, secret shopping, secret shopper, secret shopper comments, secret shopper narratives, mystery shopper comments,
Related Posts
Prepare Employees to Wow Empowered Customers in this Buyer’s Market
Making the Most of Customer Wait Times
Infographics: New Way to Display Big Data Relationships
Mystery Shopper “Update your Profile” Contest Winners So Far
Related Services
Become a Mystery Shopper
Supermarket and Grocery
Retail Sales & Service
Previous Entry: June 2011: Low Hanging Fruit: These Stats Show Opportunities to Best the Competition
Next Entry: Service Recovery
Comments
I’ll try to put this to good use immdeitaely.
Thursday, June 30, 2011