Employee Recognition News

Five (5) Key Considerations for On-The-Spot Rewards Mystery Shopping

Nov 06, 2008 by Elaine Buxton

On-the-spot rewards are an effective way to encourage employee participation toward attaining specific behaviors. They are especially effective when put into place for a limited time (to maintain excitement) and are simple to understand. Sometimes, revenue-generating behaviors may not seem natural to your team, but a simple suggestion, backed up by an offer to the customer, can increase revenue dramatically.

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How will new Gift Cards Rules Impact you and Your Customers?

Nov 18, 2010 by Confero Inc.

Gift cards are always an important element of retail offerings during the holiday season, but perhaps even more so this year, as companies conform to new gift card rules.   While consumers increasingly choose gift cards for holiday purchases, 13% of customers indicated in the 2010 gift card survey that they would be reluctant to purchase gift cards with expiration dates and additional fees.   Now, thanks to the new rules, consumers have fewer fees to consider when deciding on gift cards. The new rules mandate that companies may no longer charge fees for gift cards that are dormant or inactive.  Another element of the rules is that stores list gift card disclosures clearly on the back of the gift card.

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“Evaluate and Motivate”; Confero’s Insights Highlighted in Retail Merchandiser

Nov 18, 2010 by Confero Inc.

Confero's insights about incentives are highlighted in Retail Merchandiser's recent, "Evaluate and Motivate," article.  Employee motivation during the busy holiday selling period is key to maximized sales. Stores want their employees to offer excellent service even when they feel overwhelmed, and providing incentives is a great way to do this. Retail employees who provide a positive experience for customers--especially those who may not usually shop at the store--increase the chance that more customers will return to buy after the holidays.

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Using Mystery Shopping Results: Key Element of Employee Reviews

Mar 03, 2011 by Confero Inc.

Has your management team considered new ways to motivate employees during performance reviews?  A recent article on best practices for employee performance reviews contains suggestions for delivering more rewarding employee reviews.

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Employee Incentive and Rewards Ideas

Jul 28, 2011 by Confero Inc.

Our experience in employee recognition and on-the-spot rewards in different industries has opened our eyes to the creative ideas introduced by our clients and our client services team. 

This idea is one of our favorites. The Raleigh-Durham Airport Authority (RDUAA), a long time client, honors associates who score 100% on the mystery shops Confero conducts at the RDU airport. The airport authority changes the gift over time and tracks which employee receives which item, so that the award item is always fresh and

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