Mystery Shopper News
Five (5) Key Considerations for On-The-Spot Rewards Mystery Shopping
Nov 06, 2008 by Elaine Buxton
On-the-spot rewards are an effective way to encourage employee participation toward attaining specific behaviors. They are especially effective when put into place for a limited time (to maintain excitement) and are simple to understand. Sometimes, revenue-generating behaviors may not seem natural to your team, but a simple suggestion, backed up by an offer to the customer, can increase revenue dramatically.
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Will Cupid’s Arrow Cut Through This Recession?
Feb 12, 2009 by Confero Inc.
Confero, Inc. Recognized As Top Business By DiversityBusiness.com
Mar 11, 2009 by Confero Inc.
“No Problem” is a Customer Service Problem
Mar 20, 2009 by Elaine Buxton
A recent experience in Orlando International Airport clearly reminded me why the phrase “no problem” could easily be associated with the phrase “no service.’
I had just placed an order at a quick service restaurant, and was handed my order in a bag, along with a cup to fill at a self-service station. At this point in the transaction, I said, “Thank you.” The efficient employee then said, “No problem.”
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Do Tough Economic Times Result in Customer Service Improvements?
Mar 26, 2009 by Elaine Buxton
A business acquaintance recently asked my opinion on the current state of customer service in this tough economy. The reason? She had just returned from some routine business travel and found the customer service, from beginning to end, to be nothing short of effusive. I could not stop her as she sang the praises of the taxi driver, the airline gate agent, the flight attendants, the bell staff, the concierge, the restaurant servers, and on and on. She reported that she felt an obvious, heartfelt appreciation of her patronage from many employees.
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