Quick Service Restaurant News
“No Problem” is a Customer Service Problem
Mar 20, 2009 by Elaine Buxton
A recent experience in Orlando International Airport clearly reminded me why the phrase “no problem” could easily be associated with the phrase “no service.’
I had just placed an order at a quick service restaurant, and was handed my order in a bag, along with a cup to fill at a self-service station. At this point in the transaction, I said, “Thank you.” The efficient employee then said, “No problem.”
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Confero’s WayBack Machine and Life Lessons—How Small Efforts Paid off Big in the Late 80’s
Apr 14, 2010 by Elaine Buxton
We are preparing to celebrate Confero’s 25th year in business in 2011. Naturally, I have started to look back on our years in business. I’m often asked how we got started in the mystery shopping business. Here’s my favorite “how it all started” story. It’s the story of how our local firm became national, quickly, by doing small things right.
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