Confero Inc.

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Confero Blog

Confero Profiled in Triangle Business Journal

by Confero Inc.

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Confero President Elaine Buxton Named 2009 Businesss Leader Woman Extraordinaire

by Confero Inc.

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Elaine Buxton Featured In 2010 Woman’s Advantage Calendar

by Confero Inc.

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Head to Head – Customer Satisfaction Surveys vs. Mystery Shops

by Confero Inc.

Misconceptions about customer satisfaction surveys and mystery shopping , and their differences, exist.  Would you answer the following “yes” or “no”?


 

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mystery shopping, confero, mystery shopper, customer service, customer experience, secret shopping, secret shopper, elaine buxton, mspa, mystery shopping providers association, retail, customer satisfaction, mystery shop, banking, telephone mystery shopping, customer experience research, on the spot rewards, food & beverage, customer surveys, consumer alert, employee training, web surveys, ivr surveys, customer experience measurement, scam,

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