Confero Blog
Confero, Inc. Wins 2011 Stevie® Award For Customer Service Consulting Practice Of The Year
by Confero Inc.
Customer Experience Measurement Firm Recognized In Two Customer Service Awards Categories
CARY, N.C. – Elaine Buxton, CEO and president of Confero, Inc. (http://www.conferoinc.com), a national customer experience measurement firm, has announced that the firm was presented with a Stevie® Award in the Customer Service or Call Center Consulting Practice of the Year category in the 5th annual Stevie Awards for Sales & Customer Service, announced at a gala banquet on Feb. 21 in Miami Beach, Fla. Additionally, Confero was named a finalist in the category of Customer Service Management Team of the Year. Finalists were chosen by business professionals worldwide during preliminary judging, and winners were selected among the finalists by the Stevie Awards’ Board of Distinguished Judges & Advisors.
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MSPA Gold Certification Workshop June 11th, 2011!
by Confero Inc.
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Have you considered becoming a certified MSPA mystery shopper? The Mystery Shopping Providers Association (MSPA) has scheduled a Gold Certification Workshop for June 11th, 2011 in Toledo, Ohio.
Becoming a MSPA certified mystery shopper helps separate you from the pack. Many mystery shopping companies, including Confero, use shopper certification as a deciding factor when choosing one shopper over another for a particular project. For example, if two mystery shoppers request the same mystery shop and they both have the same shopper rating and history, if one shopper has an MSPA certification and the other does not, it makes it an easy decision. The mystery shopper that has gone the extra mile to become MSPA certified is usually viewed as the “safer bet” when it comes to scheduling. Schedulers are always looking for reliable mystery shoppers who they can be sure will get the shop done on time and in the correct manner. MSPA certified mystery shoppers have completed specific education requirements that cover all aspects of the mystery shopping industry.
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Elaine Buxton Elected Vice Chairman Mystery Shopping Providers Association Global Board of Directors
by Confero Inc.
CARY, N.C. – Confero, Inc. (http://www.conferoinc.com), a national customer experience measurement firm, has announced that president and CEO Elaine Buxton has been elected to serve as vice chairman of the Mystery Shopping Providers Association (MSPA) global board of directors. In her position, Buxton will be responsible for working to update and refine the group’s strategic plan. Prior to being elected vice chairman, Buxton served as immediate past president of the MSPA-North America in 2011.
The mission of the MSPA is to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services. For more information about the MSPA, visit http://www.mysteryshop.org
“As a dedicated member of the mystery shopping industry, I am committed to providing a high level of service to the MSPA and all its members,” said Buxton. “Being elected again to the global board of directors is quite an honor, and I look forward to working with other board members to promote mystery shopping around the world.”
