Confero Blog
Confero President serves on Industry Panel at Mystery Shopping Providers Association Conference
by Confero Inc.
Social Security Verification
by Confero Inc.
Hello Shoppers,
We are excited to announce the launch of our new Confero Inc. (www.conferoinc.com) website during the week of October 27th.
Manager Action Plan Beta Version Released
by Elaine Buxton
As many of you know, Confero has been working to develop a Manager Action Plan (MAP) for clients to use in conjunction with their mystery shop reports. The MAP offers a way for Confero clients to guarantee that each mystery shop is reviewed by the unit manager carefully and in a timely manner.
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Customer Satisfaction Research vs. Mystery Shopping: A Dialogue Revisited
by Elaine Buxton
In our current economy, customer retention is at the forefront of good business strategy. Well-run companies know that keeping customers coming back, even in this difficult economic climate, will ensure success down the road. With so many businesses focusing on customer service strategy and so many approaches to customer experience measurement out there, I am often asked which measurement method works best.
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Announcing Confero COMPASS and Log In Method Changes for Clients
by Paul Jacobi
With the re-launch of the Confero website , clients will now log in by visiting www.conferoinc.com and then click on “Client Log In”. The look and feel of our client reporting site has changed as well. However, the reporting functionality within the site remains the same. We believe this enhancement will make it easier for clients to locate their log in information. The new look and feel is easier to navigate and should be easier for our clients and their managers to navigate.
