Confero Blog
Five (5) Key Considerations for On-The-Spot Rewards Mystery Shopping
by Elaine Buxton
On-the-spot rewards are an effective way to encourage employee participation toward attaining specific behaviors. They are especially effective when put into place for a limited time (to maintain excitement) and are simple to understand. Sometimes, revenue-generating behaviors may not seem natural to your team, but a simple suggestion, backed up by an offer to the customer, can increase revenue dramatically.
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Telephone Mystery Shopping Questions
by Elaine Buxton
Many companies that are considering the implementation of a telephone mystery shopping program ask us for sample mystery shopper survey questions.
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Mystery Shopping for Revenue Generation: Maximize the ROI of Your Mystery Shopping Program
by Elaine Buxton
Mystery shopping usually means measuring customer experiences as they relate to specific performance expectations for service delivery. This means that mystery shoppers are typically reporting on behaviors and conditions that affect the usually means measuring customer experience .
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Preparing for Holiday Sales Period: Upselling and Resulting ROI
by Confero Inc.
Preparing your stores for the busy holiday sales period is top of mind right now. In addition to ensuring appropriate inventory and staffing levels, how do you train and evaluate employees before this peak season begins? To make the season the most productive, guide employees on expectations now to add impact to your bottom line. If you want to learn more about the actual impact of employee sales behaviors to the bottom line, use Confero’s Return on Investment Calculator.
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Mystery Shopping ROI: Suggestive Selling Online Calculator Tool
by Confero Inc.
Companies use mystery shopping, IVR and web surveys and other measures of customer experience in an effort to increase customer satisfaction, which will hopefully turn into customer loyalty. If your company is considering starting a customer experience measurement program (or if you are already using one) it may be helpful to calculate what the potential return on investment may be.
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