Education and Campus Services Customer Experience

Confero offers expertise in college campus services as well as private school enrollment mystery shops. Like all of our work, we carefully customize shopper surveys for our education projects. We select shoppers from our extensive database based on your demographic needs. Shopper demographic targets can accommodate target population ages (often age 18 -21 on college campuses and 30-45 for parents conducting private school enrollment shops).

Depending upon your request, we can consider gender, age, education, income, children, and other factors as part of our screening criteria for your program.

Criteria for Campus Services:

  • Greeting
  • Attentiveness
  • Food quality/display
  • Employee friendliness/speed
  • Cleanliness
  • Email help desk/inquiry turnaround time
  • Logo merchandise display

Criteria for Private Schools:

  • Telephone inquiry: appointment setting, invitation to visit, screening
  • School/landscaping appearance
  • Greeting
  • Sales skills of employee: product knowledge, listening, professionalism
  • Handling objections
  • Compliance with legal disclosures
  • Facility condition during tour
  • Follow- up

Our specific experience includes:

  • On site college food service
  • Private school tours – email and phone inquiries
  • Private school competitive intelligence