Confero works with a variety of industries and employs flexible resources to provide firms with information to beat the competition. The entertainment industry is especially competitive, which means assessing employee behaviors and other customer communications regularly is high priority. Our mystery shoppers visit locations to experience entertainment venues and observe service, quality, cleanliness and timeliness at each key customer touch point within the venue. For many venues, a typical customer’s visit begins at the website, so our services often include evaluation of online purchase experiences, as well.
- Concession services: Greeting, Friendliness, Upsell skills, Food quality
- Cleanliness of facility, rest rooms, appropriate sound and comfort levels
- Speed of service
- Ease of online instructions and acceptance of online tickets
- Movie theaters
- Movie ticket services
- Amusement parks