Food & Beverage

Food Service: quick service, fast casual, table service, fine dining, institutional

Confero mystery shoppers visit your locations to interact with employees as typical customers normally would.

Mystery shopper screening and selection depends upon your target customer profile. While programs for quick services and fast casual food service usually do not require customer profiles, specific demographic requirements may be accommodated for specialty restaurants or special projects, including gender, age, education, income and children.

Announced audits are also available.

Criteria:

  • Exterior appearance and entry
  • Greeting
  • Attentiveness
  • Order Process
  • Timing of food delivery
  • Promotional materials
  • Suggestive selling
  • Cash/payment processes

Our specific experience includes:

  • Quick Service Restaurants (QSR) – national, regional, and franchisee
  • Full Service Restaurants (FSR) – national, regional, and franchisee
  • Fast casual
  • Beverage products
  • Institutional, travel, and military venues
  • Entertainment venues
  • Theme parks