Supermarket and Grocery

From smaller chains to larger nationwide chains, Confero is well-equipped to provide high quality mystery shopping in the grocery and supermarket industries. Our team works with you to devise a shopper survey that will pinpoint information that is most important in meeting your firm’s sales and service standards, including evaluation of department employees, cashiers and baggers.

Grocery mystery shopping

 

Criteria for Supermarket/Grocery:

  • Greeting
  • Attentiveness
  • Sincerity/friendliness
  • Speed of checkout
  • Checkout services: bagging, assistance
  • Customer service desk services
  • Store cleanliness
  • Online ordering and pick up

Our specific experience includes:

  • In person visits, including entire store or by specific departments
  • Phone inquiries