Supermarket and Grocery
From smaller chains to larger nationwide chains, Confero is well-equipped to provide high quality mystery shopping in the grocery and supermarket industries. Our team works with you to devise a shopper survey that will pinpoint information that is most important in meeting your firm’s sales and service standards, including evaluation of department employees, cashiers and baggers.
Criteria for Supermarket/Grocery:
- Greeting
- Attentiveness
- Sincerity/friendliness
- Speed of checkout
- Checkout services: bagging, assistance
- Customer service desk services
- Store cleanliness
- Online ordering and pick up
Our specific experience includes:
- In person visits, including entire store or by specific departments
- Phone inquiries
