Shopper News

How to Spot a Scam

May 24, 2011 by Confero Inc.

Unfortunately, scam artists have targeted unsuspecting consumers under the disguise of mystery shopping companies for several years now.  Recently, there have been a couple of news stories involving a few of these scams.  Last year, the wire transfer company, MoneyGram had to pay $18 million to settle charges with the Federal Trade Commission because it was found that “MoneyGram agents helped fraudulent telemarketers and other con artists who tricked U.S. consumers into wiring more than $84 million within the United States and to Canada.”  Also, in early April of this year, a man was sentenced to six years in prison for running a $6 million job scam

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MSPA Gold Certification Workshop June 11th, 2011!

May 24, 2011 by Confero Inc.

Have you considered becoming a certified MSPA mystery shopper?  The Mystery Shopping Providers Association (MSPA) has scheduled a Gold Certification Workshop for June 11th, 2011 in Toledo, Ohio

Becoming a MSPA certified mystery shopper helps separate you from the pack.  Many mystery shopping companies, including Confero,  use shopper certification as a deciding factor when choosing one shopper over another for a particular project.  For example, if two mystery shoppers request the same mystery shop and they both have the same shopper rating and history, if one shopper has an MSPA certification and the other does not, it makes it an easy decision.  The mystery shopper that has gone the extra mile to become MSPA certified is usually viewed as the “safer bet” when it comes to scheduling.  Schedulers are always looking for reliable mystery shoppers who they can be sure will get the shop done on time and in the correct manner.  MSPA certified mystery shoppers have completed specific education requirements that cover all aspects of the mystery shopping industry. 

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Confero Proudly Sponsored the Triangle Go Red For Women Luncheon on May 6th!

May 24, 2011 by Confero Inc.

Did you know that heart disease is still the number one cause of death among women?  Did you know that heart disease can affect women at any age?

Confero has made it our mission over the past few years to get involved in raising awareness about heart disease in women.  Earlier this year Confero staff members participated in National Wear Red Day by wearing red and attending a CPR information session. 

On Friday, May 6thConfero sponsored the Triangle Go Red For Women Luncheon at the Sheraton in Raleigh, North Carolina.  Our staff members spent time attending seminars on these topics: Heart Healthy Cooking, CPR Training and Know Your Heart Health.

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Tweet, Tweet! Follow Us!

May 24, 2011 by Confero Inc.

Are you on Twitter? If so, be sure to follow us for up to the minute information! Our scheduling team tweets about upcoming mystery shops, special bonus locations, industry news, tips from our schedulers and more!

 Here are some of our tweets from last month:

  • Turn your vehicle into a moneymaker! Check our job board to see if there are any oil change mystery shops near you!
  • Are you considering becoming a MSPA certified shopper? See what other shoppers have said about the certification program. http://bit.ly/jewkZv
  • Luckily, for one consumer, this mystery shopping scam had a happy twist. http://bit.ly/iPU9kh

 Follow us at www.twitter.com/conferoshoppers!

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Confero President Discusses Customer Surveys on My Carolina Today

May 19, 2011 by Confero Inc.

 

Confero President and CEO, Elaine Buxton, recently sat down with the hosts of, My Carolina Today, to discuss why consumers should participate in customer surveys on offered retail receipts.

 

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Adjustments to Confero’s Mystery Shopper Payment Process

Feb 04, 2011 by Confero Inc.

Starting this month, Confero will be making a small change to our mystery shopper payment process. Our policy will remain that mystery shopper invoices from the previous month will be paid on or around the 25th. For example, a mystery shop conducted in January will be paid on or around the 25th of February. The change in the process will be that around the 20th of every month, our accounting department will send out a notification to all mystery shoppers who are due to be paid regarding the amount of their payment. We hope mystery shoppers will appreciate this advance notice.

In order to receive these, or any, email notifications about payments, please be sure you have added shopperpayments@conferoinc.com to your accepted sender list.

When you receive the payment notification, if you notice an error or have a question, please respond to shopperpayments@conferoinc.com. Confero schedulers, editors, and other staff members outside the accounting department cannot investigate a payment for you or alter payment information, so please contact shopperpayments@conferoinc.com with questions.

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The 411 on IC PRO

Feb 04, 2011 by Confero Inc.

By now you have probably heard about IC PRO, especially if you are a registered mystery shopper with several different mystery shopping providers.  A lot of mystery shoppers have been confused over what IC PRO is all about and unsure if they should use it. 

Mystery shoppers operate as independent contractors.  They contract with mystery shopping providers to provide their services as mystery shoppers.  In recent years, the independent contractor status has been challenged among many state governments and the federal government.  Independent contractors across a wide variety of industries may potentially be affected if the independent contractor laws are changed. 

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Winner of Gold Certification DVD Announced

Feb 04, 2011 by Confero Inc.

Congratulations to Lynn C. from Greensboro, North Carolina!  Lynn's contest entry was randomly selected as the winner of our 2010 Gold Certification DVD Contest. Here is Lynn's winning entry:

Why do I like mystery shopping for Confero? 

I like mystery shopping with Confero for several reasons. First of all, the Sassie platform is by far my favorite. I mystery shop for 20 companies that utilize Sassie, and at least another 10 who use other software programs and Sassie si the best! Confero also consistently offers high quality shops and the schedulers are responsive to questions. The editors are tough, but they keep me on my toes. Feedback is just as important to me as it is to your clients. Since I began mystery shopping, nearly 4 years ago, Confero has been one of my favorite companies.

All of us at Confero enjoyed reading all of the entries. Thank you for your great feedback!  Here are some of the other entries submitted:

"I enjoy mystery shopping because it gives me something productive to do with my free time. I have worked in many customer service oriented jobs over the years and appreciate the chance to make extra money while helping to improve customer service across many different companies and service industries." -Michael H., Washington

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New Contest! Enter to Win a MSPA Gold Certification DVD!

Feb 04, 2011 by Confero Inc.

We enjoyed reading all of the entries we received from our last contest so much that we have decided to giveaway another MSPA Gold Certification DVD! Be sure to read all of the contest rules below! Also, be sure you enter the contest by filling out our entry form.  Comments left here on our blog will not count as official entries.

To be eligible to win the MSPA Gold Certification DVD Contest mystery shoppers must:

  • You must be registered as a mystery shopper with Confero.
  • You must have conducted at least 3 mystery shops for Confero. Contest closes on March 31st, so if you have not conducted 3 shops yet, you still have time!
  • Visit www.conferoinc.com/contest to answer this questions: What type of mystery shops appeal to you AND why?
  • All entries must be received by March 31, 2011.

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Smartphones and Mystery Shopping

Feb 04, 2011 by Confero Inc.

Do you have a Smartphone or are you considering buying one? If so, check out these tips we have compiled from various mystery shoppers about how they use their Smartphones to make mystery shopping easier.

  • Download the shop guidelines to your Smartphone and review them just before the mystery shop so they are fresh in your mind!
  • Use the navigation function for specific directions to and from mystery shop locations. However, be sure to double check the address of the mystery shop in your Shop Log prior to leaving for the shop!
  • Almost all of Confero's mystery shops require mystery shoppers to upload validation. The validation could be a business card, receipt, or signed confirmation form. After conducting a mystery shop, shoppers could take a minute to take a clear picture of the validation. This could help eliminate the possibility of losing the validation in your car or home. However, make sure you take a clear picture! You could also use the camera function on your Smartphone to take pictures during audits. Then just email the pictures to yourself and you can skip the step of downloading pictures from a digital camera.

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