Feb 23, 2018 by Confero Inc.
Elaine Buxton, president and CEO of Confero, Inc. (http://www.conferoinc.com), a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the 2018 annual Stockbrokers.com Online Broker Review
Jan 26, 2016 by Confero Inc.
Elaine Buxton, Confero president and CEO, will serve as chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2016. Elaine previously served as vice chair for the organization in 2014 and 2015.
May 29, 2015 by Elaine Buxton
Do these two questions about your mystery shopping program have you puzzled? Problem solved! Timing and frequency of shops go hand in hand. Based on our decades of experience, here are five things to consider:
May 29, 2015 by Confero Inc.
Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program.
Apr 29, 2015 by Elaine Buxton
We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?” It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.
Your employees live in this economy, too, and are conditioned to look for rewards. Do you