Confero Recognized by Women’s Business Enterprise National Council (WBENC)

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Jan 13, 2003 by Confero Inc.

Cary, NC — January 13, 2003 — Confero Inc. of Cary, NC, a business specializing in customer service experience measurements and customer satisfaction research, received national certification as a Women’s Business Enterprise by the Women’s Business Enterprise Council – Southeast, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

WBENC’s national standard of certification is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.

By including women-owned businesses among their vendors, corporations, and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier/vendor diversity programs.

About Confero:
Confero, Inc. is a customer experience measurements firm specializing in mystery shopping services and customer satisfaction surveys for retail, automotive, banking and food service businesses. Formed in 1986, Confero conducts mystery shops in the U.S., Canada and Japan using its over 130,000 independently contracted mystery shoppers. The firm is a charter member of the Mystery Shopping Providers Association (MSPA), is certified by Women’s Business Enterprise National Council (WBENC) as a Woman-Owned business and is accredited by the Better Business Bureau.

The Women’s Business Enterprise National Council is the nation’s largest third party certifier of businesses owned and operated by women in the United States. WBENC is a resource for the more than 700 US companies and government agencies that rely on WBENC’C certification as an integral part of their supplier diversity programs.

Tagged: customer experience, elaine buxton, secret shopping, customer service, mystery shopper, confero, mystery shopping, secret shopper, mystery shopping providers association, mspa,

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