New E-Mail Scam Update

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Aug 22, 2011 by Confero Inc.

Confero warned consumers about a new e-mail scam on Friday, August 19th.  Today, a consumer sent us a copy of the response he received when he responded to the scam. 

These scammers have used the name of Confero’s President and CEO, Elaine Buxton, and created a fake email address.  Remember, Confero never asks shoppers to sign up by sending personal information via email. Mystery shoppers register their interest on our secure website by visiting and clicking on Shopper Center (upper right) to arrive at our secure website.

If you think someone is trying to scam you, please read our “How to Spot a Scam” article to find out what you should do!

Fake email from a scammer:

From: Elaine Buxton []

Sent: Saturday, August 20, 2011 6:03 PM


Subject: Re: Career opportunity inside

The training consists in three evaluations. You will receive a commission of $120 for each survey.

Being accepted for the training doesn't mean you're already hired, it all depends on the quality of your reports. After the training period you will receive all the needed documents to fill and sign including the tax form, and from that point you will receive assignments on regular basis. The maximum is one assignment per day, seven per week. You will have to let us know your optimal times available. During your one week training period, the first set of surveys you have to do is at a few western union locations in your area, within 10 miles from your zip code, you will receive the exact address and instructions at the right time. The task is to go there as a customer and tell them you want to use their transfer services. The funds will be received by another Mystery Shopper who is also making an evaluation. You have to be very natural but at the same time focus on small details as we need a comprehensive report from you.

Your report should include:

-how courteous the attendant is.

-how clean the location is.

-whether or not your presence was acknowledged within a short time of arrival and if you were greeted in a friendly manner.

-description of the attendant's clothes, whether they are professional or not.

-how well they know their services.

-exact amount of minutes you spend at the location.

-any other strange or unusual thing you may notice while you are there and worth mentioning.

-how would you rate them (Excellent, Good, Fair, Poor).

Make sure you start writing down notes as soon as you finish the survey so you don't forget important details.

To complete this first task we will send you a Money Order to cover the funds needed for the survey plus your $120 commission.

Confirm that you understand the above requirements by replying "Ready To Start".

Your's Sincerely,

Mrs Elaine Buxton

Tagged: scam, consumer alert, e-mail scam,

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I received the following email which was followed by the same one shown in this section shown as a scam:
Confero is a leading provider of customer experience research services to leading national brands, multi-unit and independent growth companies. Customized solutions measure, monitor and report on front line performance and customer satisfaction so clients get the business intelligence needed to grow sales, build brand loyalty and increase bottom line results. Services include onsite mystery shopping, competitive studies, recorded telephone mystery shops, voice of the customer (IVR) surveys, web surveys, compliance audits and on the spot rewards.

A MysteryShopper should remain anonymous. You should act as a regular customer and be careful not to do anything that would reveal you as a shopper. An inexperienced shopper could tip off the staff to his/her identity by asking for the manager’s name for no clear or appropriate reason. If you are going to be bringing someone with you on the shop, make sure you educate them about the process as well. Beware that even whispers can be
overheard by employees. If anyone notices you are a shopper, you can bet that word will quickly spread around the establishment and you will get
some of the best customer service in town.

Once we have a contract to do so, you would be directed to the company or outlet, and you would be given the funds you need to do the job(either purchase merchandise or require services), after which you would write a detailed report of your experience.
Examples of details you would forward to us are:

1) How long does it take to get served.
2) Politeness of the attendant.
3) Customer service professionalism.
4) Sometimes you might be required to upset the attendant, to see how they deal with difficult clients.

Then we turn the information over to the company executives and they will carry out their own duties in improving their services. Most companies
employ our assistance when people complain about their services, or when they feel there is a need for them to improve upon their customer service.
Our company implements proven MysteryShop auditing and surveying strategies that provide critical information about customer experiences. You will be paid a commission of $120 for every duty you carry out, and bonus on your transportation allowance. Your task will be to evaluate and comment on customer service in a wide variety of restaurants, retail stores, casinos, shopping malls, banks and hotels in your area.
A candidate for the MysteryShopper Position must meet the following requirements:

* Is 21 years of age or older
* Loves to go shopping
* Is fair and objective
* Is very observant and able to focus on details
* Is fairly intelligent
* Has patience
* Is detail oriented
* Is practical
* Types well
* Is trustworthy
* Explains well in writing
* Is discreet
* Loves to learn
* Handles deadlines
* Has full internet access (at home or at work)

MysteryShopping is fun and exciting but also must be approached very seriously and is definitely not for everyone, therefore meeting the above requirements is absolutely necessary.
Only if You FEEL That MysteryShopping Is For You, you can apply for
consideration sending in the following information:

Full Name:
Phone Number:

As soon as we receive your information we will add you to our database and we will check our system for locations in your area that needs to be
evaluated so you can start your trial-run which consists in three surveys that are to be made over a period of time of one week and for which You will also Get Paid $120 commission per location.
Mrs Elaine Buxton
535 Keisler Drive
Suite 204; Cary
NC 27518.

Daryl Hayes
Tuesday, September 06, 2011

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