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Uncovering Customer Opinions on Wait Time
October 5, 2010The fact that customers don't like to wait is no surprise, especially in a digital era when consumers access many services immediately and on demand. A recent study showed that 69% of those surveyed said that they had to wait for an appointment with a service or utility provider, or some other type of delivery.
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Confero Team Participates in Jiffy Lube Association of Franchisees Conference
October 1, 2010Lana Meade, Client Services Manager, and Elaine Buxton, President, attended the Jiffy Lube Association of Franchisees (JLAF) Conference on September 27th– 30that Caesar’s Palace in Las Vegas.
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Financial Reform Laws to Impact Bank Customer Experience
September 23, 2010While consumers benefit from improved financial literacy as required by the Consumer Financial Protection Bureau, financial institutions face tough challenges ahead in delivering customer experience in accordance to new standards.
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Preparing for Holiday Sales Period: Upselling and Resulting ROI
September 14, 2010Preparing your stores for the busy holiday sales period is top of mind right now. In addition to ensuring appropriate inventory and staffing levels, how do you train and evaluate employees before this peak season begins? To make the season the most productive, guide employees on expectations now to add impact to your bottom line. If you want to learn more about the actual impact of employee sales behaviors to the bottom line, use Confero’s Return on Investment Calculator.
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Confero Warns About Job Posting Scam Alert, Hourly Rate Stated
September 3, 2010Confero has been alerted to a new type of mystery shopping scam. Scam artists are taking Confero’s name and other company information and creating fake job postings. They are posting these fake advertisements on various help wanted and job seeker sites. When a potential applicant tries to apply for the position, they are asked to provide a variety of information, including personal information like Social Security Numbers.