Competitive & Business Intelligence News

Increase Business Opportunities with Telephone Mystery Shops

Jun 06, 2019 by Confero Inc.

Spending time on hold is aggravating, and a recent study revealed just how customers feel.  From a survey done by Acena, over half of the callers reported that being placed on hold for even 1 minute was too long,  and 1/3 of people believe that calls to customer service representatives should be 


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Mystery Shops Uncover Surprises

Jun 17, 2019 by Confero Inc.



“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

Imagine that you are a bank manager reading this mystery shop report. You realize


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