Competitive & Business Intelligence News
Jun 06, 2019 by Confero Inc.
Spending time on hold is aggravating, and a recent study revealed just how customers feel. From a survey done by Acena, over half of the callers reported that being placed on hold for even 1 minute was too long, and 1/3 of people believe that calls to customer service representatives should be
Jun 17, 2019 by Confero Inc.
“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. "
Imagine that you are a bank manager reading this mystery shop report. You realize
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