Reports & Insights News

Exclusive Dual Score Report Announced

Sep 10, 2008 by Paul Jacobi

Ever wanted to see a list of stores which earned very high OR very low scores all at the same time? We have, too

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Manager Action Plan Beta Version Released

Oct 30, 2008 by Elaine Buxton

As many of you know, Confero has been working to develop a Manager Action Plan (MAP) for clients to use in conjunction with their mystery shop reports. The MAP offers a way for Confero clients to guarantee that each mystery shop is reviewed by the unit manager carefully and in a timely manner.

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Coaching: Maximize Mystery Shop Reports

Apr 22, 2010 by Confero Inc.

Many companies spend significant effort in evaluating, selecting and preparing for a mystery shop program. They invest this effort because they know that the information they gain can be used to improve company performance and top the competition.

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Is Valuable Customer Insight Hiding in your Spreadsheets?

Jul 28, 2011 by Confero Inc.

If your company collects customer feedback, comment cards, store visit or field audit report information in spreadsheets, you may be missing out on the information’s maximum value. Comparisons and correlations of the data collected provide key insights that you may miss if the information is hidden inside multiple spreadsheets managed by multiple people.  Here’s a prime example:

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