May 29, 2015 by Elaine Buxton
Do these two questions about your mystery shopping program have you puzzled? Problem solved! Timing and frequency of shops go hand in hand. Based on our decades of experience, here are five things to consider:
May 29, 2015 by Confero Inc.
Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program.
Apr 29, 2015 by Elaine Buxton
We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?” It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.
Your employees live in this economy, too, and are conditioned to look for rewards. Do you
Apr 29, 2015 by Confero Inc.
This checklist includes considerations for on site field audits.
Mar 31, 2015 by Confero Inc.
Own multiple franchised entities? Want each one to pay for their own mystery shop reporting? Sending us multiple checks? We have a solution!