Client News

Four Tips for Managing Tablets and the Restaurant Guest Experience

Feb 27, 2015 by Confero Inc.

Tablets at the table offer benefits, but how do you measure their effectiveness in providing a better guest experience?  

How do tablets change the server’s role with the diners? 

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Mystery Shopping Program Guide: Telephone Mystery Shopping [Infographic]

Feb 27, 2015 by Confero Inc.

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Elaine Buxton of Confero Re-Elected Vice Chair of Better Business Bureau of Eastern North Carolina

Feb 19, 2015 by Confero Inc.

Elaine Buxton, Confero president and CEO, will serve a second year as vice chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2015.

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Security!

Jan 30, 2015 by Confero Inc.

Confero is pleased to announce a new level of online security for its website, conferoinc.com  and Compass™, the reporting portal our clients use to view and analyze mystery shopping and customer survey results.  Confero’s websites are now protected by Secure Socket Layer  (SSL)  technology, which creates a secure session between a visitor’s browser and our website. 

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Mystery Shopping Program Guide: Food and Beverage-Restaurant [Infographic]

Jan 29, 2015 by Confero Inc.

Need a quick guide to ensure a mystery shop program is on track or to initiate a second type of program for your company? We know the details can be overwhelming, so we developed an agenda of items to consider. Items vary by type of shop (onsite, phone, competitor, etc.) and by industry (restaurant, retail automotive, banking, call center, etc.). 

 

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