Client News

Elaine Buxton of Confero Re-Elected Vice Chair of Better Business Bureau of Eastern North Carolina

Feb 19, 2015 by Confero Inc.

Elaine Buxton, Confero president and CEO, will serve a second year as vice chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2015.

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Security!

Jan 30, 2015 by Confero Inc.

Confero is pleased to announce a new level of online security for its website, conferoinc.com  and Compass™, the reporting portal our clients use to view and analyze mystery shopping and customer survey results.  Confero’s websites are now protected by Secure Socket Layer  (SSL)  technology, which creates a secure session between a visitor’s browser and our website. 

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Mystery Shopping Program Guide: Food and Beverage-Restaurant [Infographic]

Jan 29, 2015 by Confero Inc.

Need a quick guide to ensure a mystery shop program is on track or to initiate a second type of program for your company? We know the details can be overwhelming, so we developed an agenda of items to consider. Items vary by type of shop (onsite, phone, competitor, etc.) and by industry (restaurant, retail automotive, banking, call center, etc.). 

 

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Recharge your Mystery Shopping Program!

Jan 29, 2015 by Confero Inc.

It's not too late to recalibrate for 2015!

January 1st has come and gone, but it's not too late to assess where you are and where you need to be for 2015.  Here's a checklist of things to double check to ensure mystery shoppers are reporting on the way you will operate your business in 2015. 

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Coaching for Performance – Use Mystery Shopping Data to Enhance Customer Experience

Sep 11, 2014 by Confero Inc.

At the store level, stats are worthless without a coach to personalize the information, relate it to the team, and translate it in a concise way to keep employees up to date.  Here are five ways to make sense of mystery shopping data.

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