Apr 29, 2015 by Elaine Buxton
We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?” It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.
Your employees live in this economy, too, and are conditioned to look for rewards. Do you
Apr 29, 2015 by Confero Inc.
This checklist includes considerations for on site field audits.
Mar 31, 2015 by Confero Inc.
This checklist includes considerations for retail mystery shopping programs.
Feb 27, 2015 by Confero Inc.
Jan 29, 2015 by Confero Inc.
Need a quick guide to ensure a mystery shop program is on track or to initiate a second type of program for your company? We know the details can be overwhelming, so we developed an agenda of items to consider. Items vary by type of shop (onsite, phone, competitor, etc.) and by industry (restaurant, retail automotive, banking, call center, etc.).