Confero, Inc. Wins 2011 Stevie® Award For Customer Service Consulting Practice Of The Year

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Mar 03, 2011 by Confero Inc.

Customer Experience Measurement Firm Recognized In Two Customer Service Awards Categories

CARY, N.C. – Elaine Buxton, CEO and president of Confero, Inc. (, a national customer experience measurement firm, has announced that the firm was presented with a Stevie® Award in the Customer Service or Call Center Consulting Practice of the Year category in the 5th annual Stevie Awards for Sales & Customer Service, announced at a gala banquet on Feb. 21 in Miami Beach, Fla. Additionally, Confero was named a finalist in the category of Customer Service Management Team of the Year. Finalists were chosen by business professionals worldwide during preliminary judging, and winners were selected among the finalists by the Stevie Awards’ Board of Distinguished Judges & Advisors.


“The Stevie Awards are known for honoring organizations of all types and sizes, the people behind them, and outstanding performances in the workplace worldwide,” said Buxton. “Everyone at Confero is honored to receive a Stevie Award in the category of Customer Service or Call Center Consulting Practice of the Year, as this is a testament to the environment we have created and the services we provide our clients.”

“This year’s class of honorees illustrates that no matter your organization’s size, industry, budget, or location, it’s possible to excel at the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.


- More than 800 entries from organizations of all sizes and in virtually every industry were submitted to the 2011 competition, an increase of more than 60 percent over 2010. Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at

-More than 177,000 votes were cast by the general public worldwide, during the period Jan. 14 through Feb. 11, for their favorite providers of customer service in eight categories. 

- The Confero teamhasenjoyed such honors as being ranked on Inc. magazine’s Inc. 5000 list, distinguishing the firm as one of the nation’s top 5,000 fastest-growing privately held businesses, and being ranked No. 51 on the Top 100 N.C. Small Businesses list. In 2010, Confero was named to Carolina Parenting Inc.’s N.C. Family-Friendly 50 list for 2010, recognizing the firm for offering family-friendly employment programs, policies and opportunities.

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Tagged: customer experience, customer service, elaine buxton, mystery shopper, secret shopping, confero, mystery shopping, secret shopper, mystery shopping providers association, mspa,

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