One of the Most Helpful Tools in Your Shopper Portal
A simple way to manage timing changes on your own — with confidence and flexibility.
Being an independent mystery shopper means managing your own schedule. And while flexibility is one of the biggest benefits, timing changes sometimes happen.
That’s exactly why your shopper portal includes tools designed to let you handle many adjustments on your own — without needing to email support first.
It’s about providing tools that respect your independence while making the process clearer, smoother, and more reliable for everyone involved — helping ensure the research you provide continues to make a real difference for businesses and customers alike.
Where to Find It
After logging into your shopper portal:
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Go to your Shop Log
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Select the shop you want to update
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Look for the links next to the Start Date and Due Date
From there, you can request allowed timing adjustments directly inside the system.
⭐ One of the Most Helpful Tools Many Shoppers Miss
Your shopper portal is not just where you submit reports — it is a workspace designed to support how you manage your independent business.
That includes giving you visibility into what changes are allowed for each individual shop.
Tips to Move a Shop to a Later Date
Some shops limit how far you can move the start date unless you change the due date first.
If you need to move a shop to a later date:
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Adjust the Due Date first
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Then update the Start Date
Each program has its own rules, but the system is designed to guide you through what is allowed for that specific shop.
If a date cannot be changed, the system will not offer the option.
When to Contact Support
Sometimes, you may still need help — and that’s perfectly fine.
When emailing support, including clear details helps the team assist you faster:
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Shop type
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Retailer
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Location
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Shop objective
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Your specific question or concern
Clear information prevents back-and-forth emails and helps your request move through the queue efficiently.
Sending multiple emails about the same shop can restart the ticket and may delay your response.
What to Expect
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Support is monitored Monday–Friday
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Most inquiries receive a response within one business day
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If you have not heard back after 48 business hours, you are welcome to follow up
(Weekend inquiries are addressed during the next business day window.)
Why This Matters
When shoppers use portal tools whenever possible, it reduces delays, minimizes confusion, and allows the support team to focus on issues that truly require manual assistance.
That means better experiences for shoppers, schedulers, and clients alike.
A Helpful Next Read
If you’d like more tips for managing shops smoothly, you may also enjoy:
👉 Tips for Writing Strong Mystery Shop Reports
(available in the Shopper Blog)
Strong reports and good schedule management work hand in hand.
Final Thought
Your independence matters.
Your time matters.
And the tools in your shopper portal are there to support both.
If you ever need help, our team is always here to assist at support@conferoinc.com.
