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Services
- Compliance Audits
- Incentives & Motivation
- In Store Research
- Social Media Monitoring
- Customer Surveys
- On Site & Online Mystery Shopping
- Telephone Mystery Shopping
Testimonials
- Carol P.
- Marketing Administrator - Research
- VP, Retail Management
- Business Execution Specialist
- Director of Customer Experience
- Training Manager
- Marketing Analyst Health Services Administration
- Senior National Sales Executive
- Senior Sales Executive
- Director of Marketing
- VP of Quality Assurance, Training & Safety
- CEO
- General Manager
- Health Center Administrator
- Marketing Administrator - Research
- Business Development Director
Case Studies
- Online Surveys Lead Improvements – Fast Casual Chain
- Sandwich Chain Benefits from One Reporting System: Customer Surveys, Customer Contact, Added to Mystery Shopping Reporting
- Tourism Center – Do local employees recommend their area’s places to visit?
- Education Phone Calls – Is what they’re saying legal?
- Military Stores: Associate Product Knowledge and Returns
- Private Schools – Associate Follow-up and Sales Skills
- Campus Dining Mystery Shopping
- Education Compliance Checks – What are Employees saying?
- Testing the Test: POP and Sales Support for New Products
- Unexpected Benefits: Reduced Accidents
- Telephone Mystery Shopping with Incentives, Rewards on a Budget
- Head to Head Competitive Shop Analysis: Bank Branches
- Cross Selling and Referrals: Bank Branches
- Head to Head Competitive Shop Analysis: Brokerage Services
- Physician Referrals and Patient Service
- Appointment Setting at Doctors’ Offices, Wait times and Friendliness
- Communication in Healthcare: Is it Clear?
- Intake staff at Law Office: Are employees following standards?
- Airport Parking Breakthroughs
- Increasing Success at Amusement Parks
- Alcohol and Tobacco Sales: Compliance with ID Laws
- Audit a National Retail Reset: 2000 stores, 2 days’ notice, 3 days to complete
- Grocery Store Checkout Times
- Menu Test Marketing
- Revenue Generation via Upselling
- Restaurant POP Audits Show What to Focus on and Where
Teams
Our Clients
