Customer Experience Measurement Firm Provides Assessment Stockbrokers.com Annual Study
CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the annual Stockbrokers.com Online Broker Review. Confero provided telephone mystery shopping assessments, calling top brokerages across the country to measure customer service factors such as timing, greeting, use of name and product knowledge. The study, offered by stockbrokers.com, is in its fifth year, and is a comprehensive stock broker review that considers 272 variables. The review helps investors compare and view information about stockbrokers, giving them a valuable tool to use when choosing a broker.
ABOUT CONFERO, INC. CUSTOMER EXPERIENCE RESEARCH:
Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. In 2009, Confero was ranked on Inc. magazine’s Inc. 5000 list, distinguishing the firm as one of the nation’s top 5,000 fastest-growing privately-held businesses. Confero ranked No.51 among the Top 100 N.C. Small Businesses in 2009, and was named to Carolina Parenting Inc.’s 2010 N.C. Family-Friendly 50 list. Most recently, the firm was presented with a Stevie® Award in the Customer Service Consulting Practice of the Year category in the 5th annual Stevie Awards for Sales & Customer Service, and honored with a 2011 Greater Raleigh Chamber of Commerce Pinnacle Small Entrepreneurial Business award. For more information, call (800) 326-3880 or visit https://www.conferoinc.com.
StockBrokers.com mission is to provide unbiased reviews and ratings of online brokers. The annual review is respected as the toughest in the industry (view media coverage), incorporating over 260 variables across nine categories. Through the annual review, tools, and over 18,000 words of research on site, StockBrokers.com has helped tens of thousands of investors open a new brokerage account.