Tag: customer service

  • Third Party Delivery and Mystery Shops

    September 6, 2019

    3rd party delivery services like DoorDash and Uber Eats reach your current guests as well as gain new ones with its convenience and ease of ordering.  It’s just as important to measure the 3rd party delivery experience

    Mystery Shop third party





  • Mystery Shop the Competition and Gain an Edge!

    September 5, 2019

    Competitive intelligence helps companies retain and add new customers. Confero often executes competitor studies on a large scale, but individual stores can also conduct competitive analysis locally and effectively. One way is to use your own employees as mystery shoppers.  Here are ideas to put a competitor evaluation plan into action:

    Mystery shop competition

  • 5 Ways to Up On the spot Prize Program Success!

    September 3, 2019

    Employee recognition and on the spot rewards   inspire teams to act on the behaviors your company desires. Whether you expect associates to suggest other items at checkout or greet customers within five seconds, or any combination of expectations, offering incentives right away is fun for both the winning employee and others on the team who see the prize delivered.  

    Mystery shopping employee recognition







  • Confero named Finalist in 13th Annual Stevie® Awards for Women in Business

    October 11, 2016

    CARY, N.C. – Elaine Buxton, CEO of Confero, Inc., (www.conferoinc.com), has announced that the national customer experience measurement firm has been named a Finalist in the 13th annual Stevie® Awards for Women in Business, and will ultimately win a Gold, Silver, or Bronze Stevie Award in the program.

    The Stevie Awards for Women in Business honor women executives, entrepreneurs, employees and the companies they run – worldwide.  The Stevie Awards have been hailed as the world’s premier business awards.

    Gold, Silver and Bronze Stevie Award winners will be announced during a gala event at the Marriott Marquis Hotel in New York on Friday, November 18.  Nominated women executives and entrepreneurs from the U.S.A. and several other countries are expected to attend.   The event will be broadcast on Livestream and the pre-show from the red carpet will be streamed on the Stevie Awards’ Facebook feed.

    Confero earned the finalist distinction in the Company of the Year (Business Services companies with 10 or more employees).

    Confero is among more than 1,500 entries

  • Confero Provides Assessment Support for 2015 Stockbrokers.com Online Broker Review

    February 17, 2015

    Customer Experience Measurement Firm Provides Assessment Stockbrokers.com Annual Study CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm,  is pleased to announce that the firm provided telephone mystery shopping research for the annual Stockbrokers.com Online Broker Review. Confero provided telephone mystery shopping assessments, calling top brokerages across the […]