On Site & Online Mystery Shopping

Mystery shopping measures the customer experience at the front line of service, either on site or online. Discover user experience issues on premise and also where service and technology meet: in-app purchase, buy online-pick up in store (BOPIS), pre-orders for curbside and delivery and third-party delivery. The goal is to compare your operational performance against the standards you have set for your business. This comparison will highlight sales, profit and service opportunities for your business.


What Can Mystery Shopping do for Your Business?

  • Spot small problems before they become big ones
  • Direct your field managers to locations which require extra help
  • Link incentives to front line performance
  • Expose training and operational weaknesses
  • Identify competitive opportunities
  • Increase accountability for customer service throughout the organization

What Can Mystery Shopping Measure?

  • Staff friendless, courtesy, greetings
  • Point of Purchase material availability and placement
  • Interior and exterior appearance of the unit
  • Product/service selection and availability
  • Selling skills, including suggestive selling
  • Wait and service transaction times
  • Overall quality of product, food or service
  • Condition of restrooms
  • Customer thank you, friendly send off, invitation to return
  • Overall customer experience
  • Online shopping experience
  • Ease of use of Buy Online, Pickup In Store (BOPIS)
  • Third party delivery process
Case Studies

Case Studies


What Our Clients Say

Latest Blogs


  • Seven Tips for Mystery Shopping Pilot Program

    10 Oct, 2019 by Confero Inc.
    Want to test the waters before entering into a full-scale mystery shopping program?  A mystery shop pilot lets you do this.  Narrow down what your team wants...
Why Confero

Why us

  • Experience: our seasoned project leaders will design your program to get the analytics you need.
  • Right size, right partner. Large enough for your national program. Small enough for your regional program.
  • Best in class program design.
  • A proven history of long term, satisfied clients.
  • Actionable, easy to use reporting.
  • Unlimited dashboard views allow your management team to see their results, their way.
  • Reporting tools for every need.
  • Worthy of your trust. We are known for integrity.
  • Comprehensive quality control baked into every process.
  • Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
  • Performance incentive procurement and fulfillment. Reward your star performers.

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Our Clients

Our Clients