Restaurant & Hospitality

Our services help you monitor how your employees represent your stores, what specific information they provide for specific inquiries, how well they comply with relevant laws and your own best practices, and help you reward them for great work.


Mystery shopping and audit services to check

  • Covid best practices compliance
  • Service times
  • Alcohol sales compliance
  • Beverage products
  • CPG brands sold in restaurants
  • Online ordering ease of use
  • Curbside pickup process
  • Delivery process
  • Associate, cashier, server friendliness and knowledge
  • Food quality and presentation
  • Photos of food, rest rooms, cleanliness, promotions
  • Limited time offer (LTO) execution
  • Telephone reservations – recorded and nonrecorded
  • Cleanliness
  • Operational weaknesses
  • Risk and liability potential

Services for all types of venues

  • Quick service (QSR) restaurants
  • Fast casual restaurants
  • Full service restaurants (FSR)
  • Military food service concessions
  • Airport and travel venues, including post security airport restaurant
  • Entertainment and amusement venue food service, including movie theatres, amusement parks and concert venues

Customer Experience & Employee Motivation Services

Monitor social media about your venues to ensure positive feedback. Respond to social feedback directly from our Compass™ online reporting tool.

Survey customers during their visit or after using mobile technology or interviews.

Dig deeper into customer personas and purchase journeys using focus groups.

Reward star performers or an entire team with branded virtual or physical gift cards showing your company logo and appreciation message


Services We Offer

We offer a full suite of services to help our clients measure and improve their customer & employee engagement.
Click on each service to learn more.
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Case Studies


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Why Us

Why Confero?

  • Experience: our seasoned project leaders will design your program to get the analytics you need.
  • Right size, right partner. Large enough for your national program. Small enough for your regional program.
  • Best in class program design.
  • A proven history of long term, satisfied clients.
  • Actionable, easy to use reporting.
  • Unlimited dashboard views allow your management team to see their results, their way.
  • Reporting tools for every need.
  • Social monitoring tools that report alongside mystery shop, audit and on site reports.
  • Worthy of your trust. We are known for integrity.
  • Comprehensive quality control baked into every process.
  • Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
  • Performance incentive procurement and fulfillment. Reward your star performers.

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Our Clients

Our Clients