Giving customers an easy, convenient way to communicate with you to build your brand, engagement, and trust.
The brand with the best experience usually wins.
- Ask customers about specific brand or visit experiences.
- Provide an on-going way for customers to communicate feedback to you.
- Survey customers where they are: on the web, telephone, in-app, online or at your locations
- Track your metrics: Our team can help you define them
- Track Net Promoter Score (NPS)
- Combine with Social Media Monitoring to understand your customers more fully.
We offer many ways to survey customers. All integrate on our reporting platform.
- Survey customers in your app or ours.
- In-bound telephone customer feedback surveys using interactive voice response (IVR)
- Web based surveys
- In-store interviews
- Outbound telephone interviews
Airport Parking Breakthroughs
Parking revenue growth is essential to this airport’s viability. Parking is its largest non-aeronautical revenue source. The airport needed to better understand travelers’ parking preferences to maximize usage and revenue from its spaces across 3 locations. An ongoing customer satisfaction survey, along with customer-provided information inside the airport’s customer feedback system, identified the need for […]
Sandwich Chain Benefits from One Reporting System: Customer Surveys, Customer Contact, Added to Mystery Shopping Reporting
In 2014, a large, nationwide sandwich chain was spending considerable time gathering information on customer experience from several reporting places. Confero was already providing mystery shopping data, and they needed a solution where they could review customer feedback on the same system/ This would allow managers an easy way to keep track of both types […]
Online Surveys Lead Improvements – Fast Casual Chain
A fast casual restaurant chain desired customer feedback which they could easily access in order to drive improvements quickly at its restaurants. They wanted specific feedback in the areas of customer service, cleanliness, thanking and food quality. Confero offered the company an easy way to capture this information on dine-in experiences at over 50 US […]
What Our Clients Say
We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level. This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.
by Confero Inc.
We were excited to learn that Confero's parking research projects for RDU Airport Authority have been named one of four finalists in the 2019 Marketing...
Experience: our seasoned project leaders will design your program to get the analytics you need.
Right size, right partner. Large enough for your national program. Small enough for your regional program.
Best in class program design.
A proven history of long term, satisfied clients.
Actionable, easy to use reporting.
Unlimited dashboard views allow your management team to see their results, their way.
Reporting tools for every need.
Worthy of your trust. We are known for integrity.
Comprehensive quality control baked into every process.
Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
Performance incentive procurement and fulfillment. Reward your star performers.