Customer Surveys

Giving customers an easy, convenient way to communicate with you to build your brand, engagement, and trust.


The brand with the best experience usually wins.

  • Ask customers about specific brand or visit experiences.
  • Provide an on-going way for customers to communicate feedback to you.
  • Survey customers where they are: on the web, telephone, in-app, online or at your locations
  • Track your metrics: Our team can help you define them
  • Track Net Promoter Score (NPS)
  • Combine with Social Media Monitoring to understand your customers more fully.

We offer many ways to survey customers. All integrate on our reporting platform.

  • Survey customers in your app or ours.
  • In-bound telephone customer feedback surveys using interactive voice response (IVR)
  • Web based surveys
  • In-store interviews
  • Outbound telephone interviews
Case Studies

Case Studies


What Our Clients Say

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Why Confero

Why us

  • Experience: our seasoned project leaders will design your program to get the analytics you need.
  • Right size, right partner. Large enough for your national program. Small enough for your regional program.
  • Best in class program design.
  • A proven history of long term, satisfied clients.
  • Actionable, easy to use reporting.
  • Unlimited dashboard views allow your management team to see their results, their way.
  • Reporting tools for every need.
  • Worthy of your trust. We are known for integrity.
  • Comprehensive quality control baked into every process.
  • Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
  • Performance incentive procurement and fulfillment. Reward your star performers.
Our Clients

Our Clients