Confero: Customer Surveys · Incentives

The brand with the best experience usually wins.

Ask customers about specific brand or visit experiences.
Provide an on-going way for customers to communicate feedback to you.
Survey customers where they are: on the web, telephone, in-app, online or at your locations
Track your metrics: Our team can help you define them
Track Net Promoter Score (NPS)
Combine with Social Media Monitoring to understand your customers more fully.

Case Studies

Airport Parking Breakthroughs

Parking revenue growth is essential to this airport’s viability. Parking is its largest non-aeronautical revenue source. The airport needed to better understand travelers’ parking preferences to maximize usage and revenue from its spaces across 3 locations. An ongoing customer satisfaction survey, along with customer-provided information inside the airport’s customer feedback system, identified the need for […]

Sandwich Chain Benefits from One Reporting System: Customer Surveys, Customer Contact, Added to Mystery Shopping Reporting

In 2014, a large, nationwide sandwich chain was spending considerable time gathering information on customer experience from several reporting places. Confero was already providing mystery shopping data, and they needed a solution where they could review customer feedback on the same system/ This would allow managers an easy way to keep track of both types […]

Online Surveys Lead Improvements – Fast Casual Chain

A fast casual restaurant chain desired customer feedback which they could easily access in order to drive improvements quickly at its restaurants. They wanted specific feedback in the areas of customer service, cleanliness, thanking and food quality. Confero offered the company an easy way to capture this information on dine-in experiences at over 50 US […]

What Our Clients Say

We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level. This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.

Airport

Marketing Administrator – Research

RDU Airport Authority and Confero Finalists: 2019 Marketing Research and Insight Excellence Awards

10 Oct, 2019 by Confero Inc.

We were excited to learn that Confero's parking research projects for RDU Airport Authority have been named one of four finalists in the 2019 Marketing...

Why us

Experience: our seasoned project leaders will design your program to get the analytics you need.

Right size, right partner. Large enough for your national program. Small enough for your regional program.

Best in class program design.

A proven history of long term, satisfied clients.

Actionable, easy to use reporting.

Unlimited dashboard views allow your management team to see their results, their way.

Reporting tools for every need.

Worthy of your trust. We are known for integrity.

Comprehensive quality control baked into every process.

Industry leadership. Active leadership in the Mystery Shopping Professionals Association.

Performance incentive procurement and fulfillment. Reward your star performers.

Our Clients

Customer Surveys