News & Updates

  • Hello Shoppers and Auditors

    September 28, 2020

    Hello shoppers and auditors, I hope you are all doing well during this pandemic. We are seeing many clients restart their mystery shopping and audit programs.  Most are updating their mystery shop or audit requirements to include Covid 19-related best practices. We also have some brand new programs starting soon, including a new audit program […]

  • Confirm Your Mystery Shop!

    January 25, 2016

    Effective January 25, 2016, when mystery shoppers request shopping assignments from Confero, an email notice is sent to the shopper when their offer to shop is accepted. The shop requires confirmation. 

     
    Confirming is easy! There are three different ways to confirm a shop:
    1. Click the link provided within the confirmation email or
    2. Copy and paste that link into your browser’s address bar or
    3. Log into your Shop Log, click on the Confirm button to the left of the shop listing. (If you have multiple shops, this may be easier to do them all at once). 
     
    Confirming your shop will 
  • Tips for Writing Comments and Narratives in Mystery Shopping Reports

    February 20, 2015

    You have finished your mystery shop, have your notes and are ready to write your report. How much detail should you include? Was that an important detail or not? 

    Here are some tips to help you when you fill out your next report. 

  • We are Secure!

    January 23, 2015

    We are pleased announce we have a new level of online security for conferoinc.com website and our Sassie-based Compass mystery shopping reporting system.

  • Confero Warns of Fraudulent Email Scam – Thomas Keane

    December 16, 2014

    A scam was uncovered recently which offers a fake mystery shop assignment and delivery of a fraudulent check as “payment” before the shop.  The communication encourages the recipient to cash or deposit a fraudulent cashier’s check at their own bank before completing a shop assignment at a drug store.