• Elaine and her team have not only met, but have exceeded my expectations with regards to their role in facilitating and reporting on the execution of a strategically important marketing program with my customer in the Philadelphia marketplace. I would highly recommend their services to anyone

    Nationwide Fast Food Chain
    Business Development Director
  • First, great meeting today. Please thank Paul for all of his hard work along with all of the work you have done on the Parking project. I am so excited about the report. FANTASTIC!!!

    Marketing Administrator – Research
  • Thanks for the great summary. We do intend to start a program again in a few months with modified surveys surrounding new things happening with the practice. Your company has been a big help in restoring our customer service scores.

    Orthopaedic Practice
    Health Center Administrator
  • The reports have been a revelation on how much work we need to do with the franchisees. I’m so glad we’re doing this.

    International Food and Beverage Company
    General Manager
  • I’m impressed with the call notes your testers provided. It also appears as though most of them were giving a good range of scores, which is refreshing to see.

    Online Broker Research Firm
  • This program has been nothing short of earth shattering for our leadership team. We have learned so much about our staff’s tendencies and where we need to do a better job on our training and coaching.

    Property and Casualty Insurance Inspection and Reporting
    VP of Quality Assurance, Training & Safety
  • The reports have been a revelation on how much work we need to do with the franchisees. I’m so glad we’re doing this.

    Fast Food Chain
    Director of Marketing
  • Thank you for all that Confero does for us and especially for my customers. Kara does a fantastic job, we love her!

    Global Beverage Company
    Senior Sales Executive
  • This is fantastic information. The information we presented last week was received really well and created a lot of discussion with franchisees at the owners meeting. Thank you again for your support.

    Global Beverage Company
    Senior National Sales Executive
  • “Thank you for your outstanding management of this project! There was a lot going on on my end this year with Covid data/projects that often kept me from this project. Knowing it was in good hands has been a great comfort. “

    Senior Living
    Marketing Analyst Health Services Administration
  • Our mystery shop program with Confero has helped us measure our customer service and make improvements towards our goals. In less than one year with Confero, we are seeing improvements in our stores.

    Regional Retailer
    Training Manager
  • It has been a pleasure working with Confero for these past 14 years. We have found their services are top notch, the data they provide is actionable and our field teams rely heavily on the mystery shop reports. We have found over the years that Confero comes to us with new ideas and keeps us abreast of trends in customer experience research. We never have to change providers in order to get fresh ideas! I consider them a true partner in our success.

    Fortune 500 Automotive/Petroleum Company
    Director of Customer Experience
  • Laura & Paul have been sending very easy to understand reports to us for longer than I have been with the company. We are happy to be listed as one of your references.

    Nationwide Convenience Store
    Business Execution Specialist
  • Confero has helped our company develop an internal quality control audit program that focuses on key issues which are important to our customers. In three years, the program has grown in such fashion that our management teams have collectively raised their average audit scores dramatically. It has become an integral element of the management department’s focus on property performance, and allows our managers to produce achievable results that reflect positively on the manner in which they operate their centers.

    Shopping Center Management Company
    VP, Retail Management
  • We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level. This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.

    Marketing Administrator – Research
  • I have been a shopper with Confero for almost 8 years. They offer competitive shopper compensation and a great variety of shop options that have exceeded my expectations. What I love most about Confero is the staff and the family culture. They truly care about their shoppers as well as the level of service they provide to their clients.

    Carol P.
Our Clients

Our Clients