Our work environment requires innovation, team work, passion and can-do attitudes.

The pace is fast. Our business is growing rapidly. Our staff is constantly busy. Our glass is always half full. If yours is half empty, this is not the place for you!

We do not employ shoppers but we do contract with them. Interested in becoming a mystery shopper? Click here.

Administrative Assistant

There is currently an opening for this position. Click here for a detailed job description and requirements.

Project Coordinator

There are no current openings for this position.

The process of recruiting, selecting, scheduling, validating and editing mystery shop reports requires careful execution and planning. The Project Coordinator’s role will be to schedule shoppers for specific progress, monitor their performance and timeliness, recruit additional shoppers when necessary, validate shopper reports when they are received and assist our Client Services Managers with other project details as they arise. Some of the duties include contacting shoppers via e-mail or phone, following up on expected shops which have not yet been received, juggling the (sometimes) competing demands of the client’s deadlines and the availability of the shoppers, recruiting additional shoppers via email and phone, answering the phone. If you are internet savvy, outgoing, and can use most Microsoft Office products, we are looking for you! Experience in customer service is a plus.

Quality Assurance Specialist

There are currently openings for this position. 

Our Quality Review specialists work together in teams to carefully review each report to ensure that it is100% complete, was performed as instructed, contains written comments with no spelling or grammatical errors and contains comments that are consistent with the responses provided. The QR team also takes care to ensure that the word selection and tone are in keeping with how each individual client would like to communicate with its own staff. If our Quality Review specialists reveal something is incorrectly reported or under-explained, the QR Specialist will take action to correct the report (or discard it) before it is finalized and posted for client review. Correction might involve simply contacting the shopper for more details around a given set of circumstances. Our quality review process requires that consistent staffing be assigned to review each client’s individual mystery shop reports prior to releasing them to clients. This means that each client’s Confero review team reviews all reports for the program. This allows for consistency in approach to reporting. If you have ever been told you are a “stickler for details”, this may be the job for you.

Client Services Manager

There are no current openings for this position.

The CSM is the primary, day-to-day internal client contact person for assigned clients. The CSM works closely with Project Coordinators and Quality Assurance Specialists to maintain the highest levels of quality in scheduling and quality review of the client’s program requirements. The CSM must manage the multiple potential issues of a field program to bring it in on time. While our CSMs work on specific client accounts, they act as a team to help each other with experience, assistance and guidance. The CSM communicates all aspects of new client programs to Project Coordinators and to the Quality Assurance Team and assists them as needed with training of new client programs with Confero staff. This is a senior position requiring experience as a Project Coordinator, a QA Specialist or both.

If you are interested in being considered for future openings, please send your resume to:
Confero, Inc. Hiring Manager
535 Keisler Dr Suite 204
 Cary NC 27518
Or, click here to submit your resume electronically.