Education & Campus Services

Our services help you monitor how your employees and agents represent your campus or school, what information they provide in response to specific sales inquiries, how well they comply with relevant laws and your own best practices, and ways sales and appointment opportunities may be missed.


Telephone and onsite mystery shopping uncover:

  • Appointment setting process: rings to answer, time to reach reception, courtesy, explanation of COVID 19 screening, invitation to visit, applicant screening for traditional colleges and private schools
  • Campus visit mystery shopping: onsite tour staff interaction, follow-up
  • Campus visits to assess food service
  • Email inquiries
  • Competitive intelligence
  • Telephone mystery shopping for online programs
A young female student with long hair and glasses, holding a blue folder and shouldering a bag while standing in an empty hall of a school

Compliance mystery shops and audits uncover:

  • Compliance with regulations and your own best practices
  • Promises admissions associates make about graduation rates, job placement, and tuition assistance.

Services We Offer

We offer a full suite of services to help our clients measure and improve their customer & employee engagement.
Click on each service to learn more.
Case Studies

Case Studies


What Our Clients Say

Latest Blogs


  • Telephone Mystery Shopping Questions

    07 Jul, 2009 by Confero Inc.
    Many companies that are considering the implementation of a telephone mystery shopping program ask us for sample mystery shopper survey questions. Of course, firms need...
Why Us

Why Confero?

  • Experience: our seasoned project leaders will design your program to get the analytics you need.
  • Right size, right partner. Large enough for your national program. Small enough for your regional program.
  • Best in class program design.
  • A proven history of long term, satisfied clients.
  • Actionable, easy to use reporting.
  • Unlimited dashboard views allow your management team to see their results, their way.
  • Reporting tools for every need.
  • Social monitoring tools that report alongside mystery shop, audit and on site reports.
  • Worthy of your trust. We are known for integrity.
  • Comprehensive quality control baked into every process.
  • Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
  • Performance incentive procurement and fulfillment. Reward your star performers.

Contact Confero to see how we can help you.

Our Clients

Our Clients