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A scammer is contacting consumers using a fake Confero email address and an actual employee name to try to trick consumers into providing information about themselves. The scammer sends an email that looks like this: Hope you had a good week and here is more about the job. Through our comprehensive approach we help our customers […]

A scammer is fraudulently using the Confero name, a fake Confero email address and an employee name to try to trick consumers into providing information about themselves. The scammer sends an email that looks like this: From: Confero Inc <info@conferoinc.com> Date: August 2, 2022 at 3:26:37 PM EDT Subject: Your Job Opportunity From Confero Inc […]

Over the years, we’ve learned a few things about mystery shops with prizes, including how to make the biggest impact with your team.  Now that businesses have reopened after the Covid-19 crisis, getting the most from your customer experience measurement budget is more critical than ever, and that means spending funds on prizes that will […]

Ever wanted to know quickly which of your managers act on mystery shop results, and what actions they have taken?  We thought so!  With action plans, learn how managers respond and when to mystery shop concern areas. Some advantages of action plans are: Easy set up. Your information and hierarchy are already in our system.  […]

Another MSPA Americas ShopperFest is in the books.! ShopperFest at Sea provided amazing content and networking aboard Royal Carribbean’s Independence of the Seas. Olivia French and Elaine Buxton represented us. Olivia presented a session on how to put together a mystery shopping route on vacation and another session on working with schedulers. Elaine served on […]