Category: Mystery Shopping

  • Seven Tips for Mystery Shopping Pilot Program

    October 18, 2019

    Want to test the waters before entering into a full-scale mystery shopping program?  A mystery shop pilot lets you do this.  Narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot.

  • Third Party Delivery and Mystery Shops

    September 6, 2019

    3rd party delivery services like DoorDash and Uber Eats reach your current guests as well as gain new ones with its convenience and ease of ordering.  It’s just as important to measure the 3rd party delivery experience

    Mystery Shop third party

     

     

     

     

  • Mystery Shop the Competition and Gain an Edge!

    September 5, 2019

    Competitive intelligence helps companies retain and add new customers. Confero often executes competitor studies on a large scale, but individual stores can also conduct competitive analysis locally and effectively. One way is to use your own employees as mystery shoppers.  Here are ideas to put a competitor evaluation plan into action:

    Mystery shop competition

  • Mystery Shops Uncover Surprises

    June 17, 2019

     

     

    “When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

    Imagine that you are a bank manager reading this mystery shop report. You realize

  • Tips to Keep Your Mystery Shop Program Fresh

    June 14, 2019

    The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions.  Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.