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Liven Up Incentive and Bonus Programs to Motivate your Employees
June 29, 2022Over the years, we’ve learned a few things about mystery shops with prizes, including how to make the biggest impact with your team. Now that businesses have reopened after the Covid-19 crisis, getting the most from your customer experience measurement budget is more critical than ever, and that means spending funds on prizes that will […]
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Accountability with Action Plans
June 29, 2022Ever wanted to know quickly which of your managers act on mystery shop results, and what actions they have taken? We thought so! With action plans, learn how managers respond and when to mystery shop concern areas. Some advantages of action plans are: Easy set up. Your information and hierarchy are already in our system. […]
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New Tech and Evolving In-Store Processes. How to Find Customer Pain Points
July 24, 2020The pandemic has challenged consumers to understand new tech and evolving in-store processes. Here's how to find where consumers have trouble interacting with your company.
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Seven Tips for Mystery Shopping Pilot Program
October 18, 2019Want to test the waters before entering into a full-scale mystery shopping program? A mystery shop pilot lets you do this. Narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot.
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Third Party Delivery and Mystery Shops
September 6, 20193rd party delivery services like DoorDash and Uber Eats reach your current guests as well as gain new ones with its convenience and ease of ordering. It’s just as important to measure the 3rd party delivery experience