Lana Meade, Client Services Manager, and Elaine Buxton, President, attended the Jiffy Lube Association of Franchisees (JLAF) Conference on September 27th– 30that Caesar’s Palace in Las Vegas. Jiffy Lube, a Confero client since 1992, organizes the conference yearly and it is always a fun and informativeevent. It was also a chance for Lana and Elaine to demonstrate mystery shopping program enhancements for franchisees, including a redesigned reporting format.
While there, Elaine and Lana had the opportunity to connect with long-time clients and friends, Jiffy Lube corporate personnel and franchisees from all over the US. They were pleased to see a client,Jiffy Lube franchiseeCB Squared Services, receive recognition as runner up in the “J-Team All Stars Grand Finals.” The team, “Ken & The Cruisers,” ranked in the top two among 1,300 othercompeting Jiffy Lubeservice centers. They demonstrated their teamwork and skills by performing a Jiffy Lube Signature Service oil change for two customers during the competition. Judging was based on the delivery of an exceptional customer experience.