Tag: customer experience

  • Third Party Delivery and Mystery Shops

    September 6, 2019

    3rd party delivery services like DoorDash and Uber Eats reach your current guests as well as gain new ones with its convenience and ease of ordering.  It’s just as important to measure the 3rd party delivery experience

    Mystery Shop third party





  • Mystery Shop the Competition and Gain an Edge!

    September 5, 2019

    Competitive intelligence helps companies retain and add new customers. Confero often executes competitor studies on a large scale, but individual stores can also conduct competitive analysis locally and effectively. One way is to use your own employees as mystery shoppers.  Here are ideas to put a competitor evaluation plan into action:

    Mystery shop competition

  • 5 Ways to Up On the spot Prize Program Success!

    September 3, 2019

    Employee recognition and on the spot rewards   inspire teams to act on the behaviors your company desires. Whether you expect associates to suggest other items at checkout or greet customers within five seconds, or any combination of expectations, offering incentives right away is fun for both the winning employee and others on the team who see the prize delivered.  

    Mystery shopping employee recognition







  • Confero President Speaks at 2013 IMSC conference

    June 1, 2013

    Elaine Buxton, president, participated as a speaker at the Independent Mystery Shoppers’ Conference (IMSC), held at the Melia Hotel in Atlanta, GA on May 30th – June 1st, 2013.  The IMSC is a mystery shopper support organization working to improve the industry by providing educational information. The conference focused on ways to complete mystery shopping […]

  • Infographic Find: 10 Things Your Customers Wish You Knew About Them

    August 28, 2012

    Like our clients, we find infographics provide a rich and powerful way to show big data and big ideas. The folks at HelpScout developed this one, which is one of our new favorites.