Third Party Delivery and Mystery ShopsSeptember 6, 2019
3rd party delivery services like DoorDash and Uber Eats reach your current guests as well as gain new ones with its convenience and ease of ordering. It’s just as important to measure the 3rd party delivery experience
Mystery Shop the Competition and Gain an Edge!September 5, 2019
Competitive intelligence helps companies retain and add new customers. Confero often executes competitor studies on a large scale, but individual stores can also conduct competitive analysis locally and effectively. One way is to use your own employees as mystery shoppers. Here are ideas to put a competitor evaluation plan into action:
5 Ways to Up On the spot Prize Program Success!September 3, 2019
Employee recognition and on the spot rewards inspire teams to act on the behaviors your company desires. Whether you expect associates to suggest other items at checkout or greet customers within five seconds, or any combination of expectations, offering incentives right away is fun for both the winning employee and others on the team who see the prize delivered.
Confero President Speaks at 2013 IMSC conferenceJune 1, 2013
Elaine Buxton, president, participated as a speaker at the Independent Mystery Shoppers’ Conference (IMSC), held at the Melia Hotel in Atlanta, GA on May 30th – June 1st, 2013. The IMSC is a mystery shopper support organization working to improve the industry by providing educational information. The conference focused on ways to complete mystery shopping […]
Infographic Find: 10 Things Your Customers Wish You Knew About ThemAugust 28, 2012
Like our clients, we find infographics provide a rich and powerful way to show big data and big ideas. The folks at HelpScout developed this one, which is one of our new favorites.