Third Party Delivery and Mystery ShopsSeptember 6, 2019
3rd party delivery services like DoorDash and Uber Eats reach your current guests as well as gain new ones with its convenience and ease of ordering. It’s just as important to measure the 3rd party delivery experience
Mystery Shop the Competition and Gain an Edge!September 5, 2019
Competitive intelligence helps companies retain and add new customers. Confero often executes competitor studies on a large scale, but individual stores can also conduct competitive analysis locally and effectively. One way is to use your own employees as mystery shoppers. Here are ideas to put a competitor evaluation plan into action:
5 Ways to Up On the spot Prize Program Success!September 3, 2019
Employee recognition and on the spot rewards inspire teams to act on the behaviors your company desires. Whether you expect associates to suggest other items at checkout or greet customers within five seconds, or any combination of expectations, offering incentives right away is fun for both the winning employee and others on the team who see the prize delivered.
Confero Awarded Better Business Bureau BBB Torch Award for Marketplace EthicsApril 29, 2019
Confero is pleased to announce that the company received an award in the mid-size business category for the BBB of Eastern North Carolina’s annual Torch Awards for Marketplace Ethics.
Stockbrokers.com Annual Review Includes Confero Telephone Mystery Shopping ResultsApril 5, 2019
Confero announced that that the firm recently provided telephone mystery shopping research for the 2019 annual Stockbrokers.com Online Broker Review. The research included gathering of 4,544 data points in nine different areas, which were used to provide ratings for the online brokerage companies.